Personalization & Proof Guide

Before submitting personalization

Enter names, dates, wording, capitalization, punctuation, and line breaks exactly as they should appear. Please check every detail before placing the order. Script fonts can be difficult to read in all capital letters; choose a block font when all-capital lettering is important.

Cremation urn proofs

When an optional proof is offered on an urn, the price is shown with the personalization choices. The option includes one layout proof sent by email. Please allow 1–3 business days to receive it. Engraving begins after approval, so choosing a proof adds time to the order.

Review the emailed proof carefully. Further changes after the first proof may require an additional proofing charge.

Granite plaques and memorial markers

Granite personalization follows a different schedule. One proof is included at no additional charge. Please allow five business days for the proof, then three business days to create the memorial after approval.

After the proof arrives

Reply to the proof email to approve the layout or request a correction. Production does not begin until the proof is approved. Check your spam or junk folder if the expected email has not arrived.