Shipping policy

Processing: Orders are typically processed within 1–3 business days. Items may ship directly from our fulfillment partners, so a single order can arrive in multiple packages.

 

Rates: Shipping is carrier-calculated at checkout (UPS and freight/LTL for large orders). No inflated flat fees.

 

Domestic: Ground and freight throughout the U.S.

 

Island and export orders: Online checkout is available when NCIS delivers to a U.S. port or designated freight forwarder. Direct delivery outside the United States is offered only after written shipping and customs review. When applicable, NCIS provides a commercial invoice and packing information using verified order and product data. Destination-specific permits, certificates, or other documents must be confirmed before ordering and are not guaranteed unless NCIS agrees to provide them in writing. The customer or designated importer is responsible for customs clearance, duties, taxes, brokerage, storage, forwarding, and destination charges unless a written NCIS quote states otherwise.

 

Visible damage at delivery: Inspect every shipment before signing. If the box or freight shows obvious damage, either refuse the shipment or note the damage on the delivery receipt / bill of lading before signing and ask the driver to start a carrier damage claim. Signing clean for a visibly damaged package can void the claim.

 

Concealed damage: If damage isn't visible until you open it, report it to us within 7 days of delivery with photos so we can file the claim.

 

Title and risk of loss pass on delivery to the carrier. Delivery times are carrier estimates and not guaranteed.